A: You can place an order offline. Here are your options:

• Call or whatsapp us at 083 456 4767
• Email us at simon@happysak.co.za

Custom Saks are made to order, especially for you. Shipping usually takes 2-3 weeks from date of purchase depending on the order size. Contact us for help.

Yes, if you request your tracking number from us, you’ll be able to track your package with The Courier Guy.

Shipping within South Africa is FREE! Simply give us your address during checkout and we'll send you a notification once your shipment is on it's way.

For international shipping, we use TUNL and rates depend on where you're based. We generally ship our saks flat-packed if they're going abroad to keep shipping costs down. When placing your order for international delivery, let us know what the delivery address is and we'll get in touch with a shipping quote.

This depends on whether or not we have the items you order in stock. If so, they will ship the next day. If not, your order will be delivered within 3 weeks of placing the order. If for some reason your order is delayed, we will make contact and let you know.

Yes, we use TUNL to ship internationally. In order to keep the costs down, we don't ship our saks with foam in them and flat-pack them instead. Once your order reaches you, you'll be required to fill it with foam from a local furniture company in your area. We'll guide you as to what foam to use and where to get it!

Your Happy Sak inner will be vacuum packed and shipped in a sturdy plastic bag wrapped with cling wrap to protect it. The cover will be sent with your Sak inner, but not on it. When you receive your order, remove it from the cling wrap and plastic bag and allow it to decompress for 48 hours before putting your cover on and having a seat!

No, we cannot ship to PO Boxes.

If you can’t find something you love on our site, send Simon a whatsapp.

Yes, your cover is removable and machine washable on a cool 30 ̊c wash. It can be tumble dried on a low heat setting. The same goes for our swing pods, dog beds and outdoor products.

All of our Happy Sak inners are made with a zip to allow you to easily remove some foam if your Sak is too firm or add more filling if it’s too soft. Let us know if it’s too soft and we’ll gladly provide you with the additional filling you need!

If you find that your sak has lost a bit of "bounce" after a year or so, we also sell "top-up" bags of foam from our shop in Somerset West.

The stitching, zips and sliders on all Happy Sak products are guaranteed for one year from date of purchase. Simply return your Happy Sak to us for repair and return to you.

Our outdoor range is made from high quality, durable outdoor fabric which is mould, UV (fade) and water resistant but NOT waterproof! So while a little water is ok, it’s best not to leave your Happy Sak in the rain as this will damage the cover and the foam filling. We sell "rain coats" for your outdoor Happy Sak which you can buy online or by sending Simon a whatsapp on 0834564767.

Our indoor range is not water resistant so shouldn’t be used outside, unless under a covered patio. As for the sun, it’s also not advisable to leave your Happy Sak in direct sunlight as it will fade over time.

Our durable extra covers in a variety of colours are the answer. 

You can also buy extra covers for wash day, or so that you can change your sak from an indoor sak to an outdoor sak simply by changing covers.