Frequently Asked Questions
A: You can place an order offline. Here are your options:
- Call or whatsapp us at 083 456 4767
- Email us at firstname.lastname@example.org
Yes, if you request your tracking number from us, you’ll be able to track your package with Star Express.
This depends on whether or not we have the items you order in stock. If so, they will ship the next day. If not, your order will be delivered within 3 weeks of placing the order. If for some reason your order is delayed, we will make contact and let you know.
No, currently we only ship within South Africa. Contact us if you’d like to arrange your own shipping internationally.
Your Happy Sak inner will be vacuum packed and shipped in a sturdy plastic bag wrapped with cling wrap to protect it. The cover will be sent with your Sak inner, but not on it. When you receive your order, remove it from the cling wrap and plastic bag and allow it to decompress for 48 hours before putting your cover on and having a seat!
No, we cannot ship to PO Boxes.
Yes, your cover is removable and machine washable on a cool 30 ̊c wash. It can be tumble dried on a low heat setting. The same goes for our swing pods, dog beds and floor cushions that don’t have the buttons.
Note that unlike the saks and dog beds, the signature collection does not have removable, machine washable covers and they must be cleaned by hand.
All of our Happy Sak inners are made with a zip to allow you to easily remove some foam if your Sak is too firm or add more filling if it’s too soft. Let us know if it’s too soft and we’ll gladly provide you with the additional filling you need!
The stitching, zips and sliders on all Happy Sak products are guaranteed for one year from date of purchase. Simply return your Happy Sak to us for repair and return to you.
Our outdoor range is made from high quality, durable outdoor fabric which is water resistant but NOT waterproof! So while a little water is ok, it’s best not to leave your Happy Sak in the rain as this will damage the cover and the foam filling. Our indoor range is not water resistant so shouldn’t be used outside, unless under a covered patio. As for the sun, it’s also not advisable to leave your Happy Sak in direct sunlight as it will fade over time.